Users not able to access courses

[Macksimise]

I have enrolled a user who is set up with some course in the front and backend but is not enrolled when they sign in.

Urgent assistance is required.
Thanks

[Helga_13]

Please check if the course is published and if the dates when it is published are valid, also please check the access level of the course - if it is set on 'registered' try changing it to 'default'.
If this doesn't solve the issue please submit a ticket to our helpdesk providing Joomla admin and FTP access to your site and a detailed description of which user in which course experiences this issue so that we could reproduce it and provide a solution.