Upload Error Message

[dlunsford]

Good morning,

I've started having a problem when trying to upload course content. When I try to upload a scorm document into the course, it fails to upload and redirects to my courses page. When uploading from the media folder, I can upload the file into the media folder fine, but when attempting to add it to the course, I receive an error message that says,

"Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 149650592 bytes) in /home/heartbea/public_html/components/com_joomla_lms/includes/libraries/lms.lib.zip.php on line 3241"

I don't think there is a problem with amount of space we have available, as it says we are only using 61%, and I receive the message above instead of the message "saying exceeded max php upload size, contact site administrator."

Thanks for your help!

[Helga_13]

To solve this issue please check the following:

1) 'upload_max_filesize' and 'post_max_size' PHP settings (this is set in php.ini file - to learn its location please enter Backend -> Help -> System info -> PHP information -> 'Configuration File (php.ini) Path') - must be more than the file size;
2) 'max_execution_time' and 'max_input_time' PHP settings - set in seconds. If uploading and processing the file takes more time than is specified here, the uploading process can be interrupted;
3) 'memory_limit' PHP setting - the .zip uploading and unpacking process can be interrupted if the allocated memory is not enough.

If this doesn't help please submit a ticket to our helpdesk providing Joomla admin and FTP access to your site so that we could fix this issue.

[dlunsford]

Looks like that took care of it.

Thanks Helga & team! You are all wonderful!