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  #41  
Old 05-27-2008, 12:09 AM
Ducati Ducati is offline
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Join Date: May 2008
Posts: 2
Default I agree

I just read this read because I didn't understand what one got for the extra money. Charging more money for more people to use the program that we market and and sell with our own money appears so unethical. I make my company grow and you get a cut and give me nothing in return. I would rather pay more money for a program that had less features from a company that didn't have such a poor pricing structure. Also, I see there is an additional charge for support. What exactly do you get for the money you are asking? A bunch of code with no support? Not worth it to most people. You guys might be awesome coders and engineers, but your marketing and business approach is seriously lacking. I find your approach in many areas to smell of a scam. Maybe your company is 100% legit, but you really need to work on your approach because I just get a very bad taste in my mouth from your marketing tactics and responses on this forum.

Sincerely,

C.J.
  #42  
Old 05-27-2008, 10:48 AM
vladimir vladimir is offline
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Join Date: Dec 2006
Posts: 94
Post Very easy to "say bad words" without understanding...

To Seanwhe and Ducati: I really don't understand you and to my opinion you are in lack of understanding our price policy. Let me please explain it to you in 2 major issues i have found through your posts:

1) Seanwhe wrote: "Makes more sense. I mean I would probably pay around $1500 for 100 concurrent seats or $15 per seat based on the model outlined... "
A: Our pricing policy is more flexible as it gives you a possibility to start with 100 users for only 299 USD and not to pay 1500 initially! Unlimited amount of users will cost you only 1299 USD. Upgrade process is seamless and guys who want to save money can just delete old users.

2) Ducati wrote: Also, I see there is an additional charge for support. What exactly do you get for the money you are asking? A bunch of code with no support?
A:We offer our customers 3 levels support:

Normal level: free LMS update within 1 year, ticket system, forum (answer within 48 hours) - Free

Advanced level: free LMS update, ticket system (answer within 4 hours for inquiries posted on business hours GMT +2), $399 per month

Custom level: Free LMS update, ticket system (answer within 4 hours for inquiries posted on business hours GMT +2), $399 per month + (Skype, phone, chat - 60 USD/hour)

If you don't need any advanced support then you can always go with Normal level. Note that answers on forum are usually given within 24 hours.

Let me know if you have more questions.
  #43  
Old 05-28-2008, 04:31 PM
Ducati Ducati is offline
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Join Date: May 2008
Posts: 2
Default I Understand

48 hours is not support when you are trying to run a business. 4 hours isn't even support. I can figure things out in 4 hours most of the time. Anything more than 10 minutes is going to hurt business. If I want phone support it is still $399 a month plus $60 an hour! All of these charges for support show that you do not have much faith in your software and want to try and ream people so that they can get it to work properly. I also fail to understand how you feel you can charge people more money for more users when it doesn't effect you. They aren't using your bandwidth. They market well, and you get more money? Doesn't seem fair.

Your price policy doesn't appear flexible, it appears crooked. I would rather pay $2,000 for unlimited users from a company that didn't ream people to get support. $60 an hour would be fine for phone support, but $399 a month just to have that as an option is criminal.
  #44  
Old 05-29-2008, 09:25 AM
vladimir vladimir is offline
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Join Date: Dec 2006
Posts: 94
Post Last post.

Our support business model basically oriented into two customer groups:

1) Those customers who need immediate support better work with our local resellers so they get what they are looking for with the local pricing and local language.
2) Those customers who have their own administrators they don't experience much problems with the system and 24h support is truly ok for them.

BUT!

to ducaty:
1)
Sure. In some companies you can get support in 10-30 min and then they can spend ages dealing with the problem.... What is really important how quickly vendor will give you bug correction.
Have a look to MS. They don't get bug fixed in 1 day. We do that in most of the cases in 1!!!

Here are some words of our real customers. Have a look if they happy with the support quality :
http://www.joomlalms.com/forum/showthread.php?p=3829
http://www.joomlalms.com/forum/showthread.php?t=705
http://www.joomlalms.com/forum/showthread.php?t=569
http://www.joomlalms.com/forum/showthread.php?t=573
http://www.joomlalms.com/forum/showthread.php?t=609
http://www.joomlalms.com/forum/showthread.php?t=467
http://www.joomlalms.com/forum/showthread.php?t=390
http://www.joomlalms.com/forum/showthread.php?t=210
http://www.joomlalms.com/forum/showthread.php?t=350
http://www.joomlalms.com/forum/showthread.php?t=453


And check the time of the answers and time between problem was announced and fixed!!! Note -it is our FREE level!
I even wasn't searching long - about half answers have satisfied customers and are extra quick!

Hope this will help you to understand what is quality support rather then saying words about the service you've never tried before and you haven't try to see what people who use it say about it and understand our policy!

2)
Talking about unlimited users we can say that for middle size company or college (500 - 5000) even if they don't delete old users they get UNLIMITED LICENSE ONLY for 1299!
That is not a high price on the middle size companies LMS market. Such system as BB or eFront will cost you two - five times more! And functionality will be not much better then we have!
Where you can find commercial LMS which is ~30 -40 month of development for 299 at start integrated into company site?

3)
This forum was created to support JoomlaLMS community and provide them with FREE help. I hope, that you, Ducati, understand our support policy and find something that will suit you the best!

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