JoomlaLMS Support Policy

JoomlaLMS technical support and software updates are included into our annual license price.

What is included into support and software updates:

Our team solving technical issues in trial and licensed copies of JoomlaLMS
Information and advice on JoomlaLMS usage and maintenance
Pre-sales and sales questions

General conditions:

We are based in Europe and consult in English. Our time zone is GMT+2. If you are looking for local support in your region, please view the list of our distributors.

Our response times:

We process support requests from 7AM to 8PM GMT/UTC Monday through Friday.

Our AVERAGE response times:

Requests that do not require programmers attention (general, sales, LMS usage): 30 minutes for inquiries submitted on business hours GMT+2 Monday through Friday (ASAP for the rest).
Requests that require programmers attention (technical problems, custom development quote requests): 1 business day.

Our MAXIMUM response time is 2 business days.

The ways to contact us for technical support:

Helpdesk. Helpdesk is our strong preference, as this way is the most organized and easy to maintain and track.
Skype chat. Recommended only for general and sales questions, not recommended for technical problems.
Forum. Recommended for general and functionality questions/discussions.

When submitting a request, please submit it to one source only!

If you don't find the above terms suitable for you, please feel free to contact us to discuss a custom support plan for you.

Joomla LMS - Learning Management System

JoomlaLMS Support Policy

What is included into support and software updates:

General conditions:

Our response times:

The ways to contact us for technical support:

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