Sales Questions

Frequently Asked Sales Questions

We need to upgrade. Should we pay only the difference in price or should we buy new version?
How long does it take to receive the new license?
I need license for two different domains. How can I get it?
Once we receive the upgrade/update package, can we install it without losing the old data?
How can I pay when upgrading LMS, paying admin fee or paying for custom development?
What are the perpetual license conditions?
How can I pay for perpetual license?
How can I pay for PRO version license?
How can I pay for license renewal?
I'd like to order custom development for JoomlaLMS. Is it possible and how does it work?

We need to upgrade. Should we pay only the difference in price or should we buy new version?
For example, the customer has used 100 users license for 4 months and wants to upgrade to 500 users:

100 users = 299 USD
500 users = 499 USD

Variants of upgrade:

1). With usage period extension, no admin fee required:

4 month of usage = 100 USD
299-100=199 USD left on account
199 USD goes to extend the license = 5 months of 500 users license

The customer pays 499 USD for new 500 users yearly license and we provide the customer with 5+12 =17 months 500 users license.

2). Without usage period extension, admin fee required:

4 months of 100 users license usage = 100 USD
299-100=199 USD left on account
8 months of 500 users license = 333 USD
199 USD goes to credit the amount
Admin fee applied = 60 USD

The customer pays 333-199+60 = 194 USD. We provide the customer with 8 month of 500 users license.

After choosing the variant of upgrade please let us know your payment details so we can proceed with the license. Everything you will have to do is to uninstall old JoomlaLMS and install the new one from your Members Area.

How long does it take to receive the new license?
It won’t take more then one business day to make a new one for you.

I need license for two different domains. How can I get it?
To have license for two different domains (i.e. joomZZZ.com and EEE.com) you need to buy two licenses.
For testing purposes you can use trial version or request to include a sub domain of your domain to your license.

Once we receive the upgrade/update package, can we install it without losing the old data?
Yes. Your old data will be kept.

How can I pay when upgrading LMS, paying admin fee or paying for custom development?
Please use our Custom Payment section in JoomlaLMS web-shop:
http://www.joomlalms.com/buy_now/standard_edition/
In the custom payment section please enter the necessary amount and in the order comment box leave the information what the payment is for. The payment can also be done via bank wire (please contact us for details).

What are the perpetual license conditions?
Perpetual license for JoomlaLMS will cost you as a four years fee and will include one year free support and maintenance. After a year time you will have to pay 180$ per year for getting regular updates independently from the number of LMS users.
Also you can consider buying 4-years license which is 3x of annual license.

How can I pay for perpetual license?
To pay for perpetual license login at the www.joomlalms.com. Enter our JoomlaLMS web-shop:
http://www.joomlalms.com/buy_now/standard_edition/
Select the LMS license you need (e.g. 5000 users). In the custom payment section enter 3x annual fee. Leave message "perpetual license for XXXX users" in the order comments box. Check the total amount - it should be equal 4x annual fee. Process the payment.

How can I pay for PRO version license?
To pay for PRO version license login at the www.joomlalms.com. Enter our JoomlaLMS web shop:
http://www.joomlalms.com/buy_now/standard_edition/
Choose the LMS license you need (example: 100 users). In the custom payment section enter the difference amount. Leave the message "pro version license for 100 users" in the order comments box. Check the total amount - it should be equal the professional version price. Process the payment.

How can I pay for license renewal?
When 30 days remain before the license expiration, a link for renewal automatically appears in your Members Area at http://www.joomlalms.com/. To pay for license renewal please enter your Members Area and click Prolong or change your license package link which will redirect you to the payment page.

I'd like to order custom development for JoomlaLMS. Is it possible and how does it work?
When making custom versions for clients we always try to meet individual customer needs.
Both Standard and PRO license owners can order custom development from us. Normally, the custom code developed by us for Standard license owners will belong to ElearningForce; custom code developed for PRO license owners will belong to the client. Special cases can always be discussed with us. If you have Professional version (which comes with open source code) all custom development done by you will be your property. We are also able to support custom versions when updating to a new version.