FAQ: JoomlaLMS Sales Questions
Frequently Asked Sales Questions
How long does it take to receive the new license?
It won't take more then one business day to make a new one for you.
I need license for two different domains. How can I get it?
To have license for two different domains (i.e. joomZZZ.com and EEE.com) you need to buy two licenses.
For testing purposes you can use trial version or request to include your test subdomain to your license.
Once we receive the upgrade/update package, can we install it without losing the old data?
Yes. Your old data will be kept.
How can I pay when upgrading LMS or paying for custom development?
Please use our Custom Payment section in JoomlaLMS web-shop:
In the custom payment section please enter the necessary amount and click the 'Add to Cart' button. To complete the order click the 'View cart' button. At the 'Shopping Cart' page specify your domain name and in the order comment box leave the information what the payment is for and proceed to checkout.
What are the perpetual license conditions?
Perpetual license for JoomlaLMS will cost you as a four years' fee and will include one year free support and maintenance. After a year time you will need to pay 15% of perpetual license price per year for getting regular updates independently from the number of LMS users. The maintenance fee is optional, if you don't pay it, you won't get regular updates of JoomlaLMS but your JoomlaLMS license will be valid.
How can I pay for perpetual license?
To pay for perpetual license login at the www.joomlalms.com. Enter our JoomlaLMS web-shop:
Select the LMS license you need, choose the number of users from the drop-down menu (e.g. 5000 users) and check the 'Perpetual license' box. Click the 'Add to Cart' button. To complete the order click the 'View cart' button. At the 'Shopping Cart' page specify your domain name and proceed to checkout.
How can I pay for license renewal?
When 30 days remain before the license expiration, a link for renewal automatically appears in your Members Area at http://www.joomlalms.com/. To pay for license renewal please enter your Members Area and click Prolong or change your license package link which will redirect you to the payment page.
Note: to access the necessary Members Area you need to log in at http://www.joomlalms.com/ using the same login details which were used when the initial order was made. If it is not possible in your case, please contact our support team.
I'd like to order custom development for JoomlaLMS. Is it possible and how does it work?
When making custom versions for clients we always try to meet individual customer needs.
Both Standard and PRO license owners can order custom development from us. Normally, the custom code developed by us for Standard license owners will belong to JoomlaLMS; custom code developed for PRO license owners will belong to the client. Special cases can always be discussed with us. If you have Professional version (which comes with open source code) all custom development done by you will be your property. We can also support custom versions when updating to a new version.