General Support Policy conditions:

JoomlaLMS technical support and software updates are included into our annual license price.

We are based in Europe and consult in English. Our time zone is GMT+3. If you are looking for local support in your region, please view the list of our distributors.

What is included into support and software updates:

  • Our team solving technical issues in trial and licensed copies of JoomlaLMS
  • Information and advice on JoomlaLMS usage and maintenance
  • Pre-sales and sales questions
Our response time:

We process support requests from 7AM to 4PM GMT/UTC Monday through Friday.

Our AVERAGE response times:

  • Requests that do not require programmers attention (general, sales, LMS usage): 30 minutes for inquiries submitted on business hours GMT+2 Monday through Friday (ASAP for the rest).
  • Requests that require programmers attention (technical problems, custom development quote requests): 1 business day.

Our MAXIMUM response time is 2 business days.

The ways to contact us for technical support:
  • Helpdesk. Helpdesk is our strong preference, as this way is the most organized and easy to maintain and track.
  • Live chat. Recommended only for general and sales questions, not recommended for technical problems.
  • This email address is being protected from spambots. You need JavaScript enabled to view it.. Recommended for general and functionality questions/discussions.

When submitting a request, please submit it to one source only! If you don't find the above terms suitable for you, please feel free to contact us to discuss a custom support plan for you.